The Experience : The 5 Principles of Disney Service and Relationship Excellence.

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­- the Walt Disney Company. Co-Autho...

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Bibliographic Details
Main Author: Loeffler, Bruce.
Other Authors: Church, Brian.
Format: eBook
Published: Somerset : John Wiley & Sons, Incorporated, 2015.
Edition:1st ed.
Online Access:Click to View
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